Low Code Property Helpdesk Solution
Low-code system using online data capture, system issue creation and circulation of standardised details.
Project Summary
Purpose:
- Decentralise data input to requestor
- Automatically capture and generate (multiple if required) system issue entries
- Refocus team resource to resolution rather than ‘busy work’
Tech:
- Web form and automation flows
Benefits:
- Increases data quality, consistency and standardisation, thereby improving throughput and capacity.
- Enables department-wide implementation playbook processes and best practice.
- Easily customisable to facilitate continual best practice.
This shows how you can quickly and easily digitise and structure incoming requests, update multiple systems simultanously enabling team to focus on resolution rather than admin tasks.
Capture
Structured, consistent user-populated data captured through online form
Route
Request acknowledged by auto reply email and appropriate colleagues notified with consistent detail
Populate
Auto populate (multiple if required) management systems/apps
Manage
Focus on resolution and management of issues rather than system administration
Demonstration
Part 1: Data Capture/Entry
Part 2: Automation Flow
Automation flow run on received data to process it for future steps.
Part 3: Populated Issue Tracker
Part 4: Email Acknowledgment
Auto generated email reply is sent sent using data generated fields. Provides issue/reference ID for future correspondence.
Part 5: Team Notification
Automatically generates team email to colleagues/helpdesk and/or create notifications in Teams using the data fields above.